Frequently Asked Questions
What is the booking process?
Click here to view the booking process.
Do you travel?
Yes. Travel services are available. Travel and accommodation fees will apply.
Can you hold my date?
Dates can only be held with a signed contract and retainer fee.
Do you offer trials?
Yes! Although not mandatory, this is the perfect opportunity to meet with Olay and preview the look you envision.
Do you charge for trials
Yes. Trial fees begin at $250.
A $100 deposit is required to reserve a trial appointment.
What extension install method do you offer?
We offer sew-in installs w/ leave out, lace closure sew-in installs, & Clip-in installs. We do not install frontal/frontal wigs, but do offer styling services on frontal installs.
When are extensions installed?
Extensions are installed 1-2 days prior to your wedding day at “Olaitin Olay Hair Lounge” (located in Baltimore, MD). Clip ins are installed on the day of your wedding prior to styling.
Do you provide hair extensions?
Yes! We have hair extensions available for purchase prior to your install appointment.
Do you provide bridal hair accessories?
Yes. We have a variety of bridal hair accessories for you to choose from.
What should I do if I have to change my “get ready” location or “get ready” time?
Should timing or location change after submitting your contract, kindly email us and we will send you an updated contract to sign.
Can I change the services on my contract?
Services on the contract are final, services can be added but not removed.
Have any additional questions? Please send it to us at firstname.lastname@example.org