BOOKING GUIDELINES & SALON POLICIES

Please read carefully before reserving an appointment. By booking an appointment, you agree to ALL terms and conditions listed. We reserve the right to refuse services for any salon guest not willing to abide by salon policy.

NEW CLIENTS

Please book under the "NEW CLIENT" section.

 

You must book under the "NEW CLIENT" section if you haven't booked an appointment in 4 months or more.

A $50 non-refundable deposit is acquired for every scheduled appointment. Deposits received goes towards the total cost of the service(s) rendered.

A $100 non-refundable deposit is acquired for Traditional Sew-In. Deposits received goes towards the total cost of the service(s) rendered.

Please Note: Appointment duration is an estimate not definite.

AVAILABILITY

 

The booking calendar is only open in one month intervals. Subscribe to our mailing list to be notified of when the next booking calendar will open.

If there are no availabilities, we ask that you check back periodically to see if your desired appointment time becomes available.

We are currently not accepting appointments for the month of November 2021. December booking calendar will open on Sunday, November 21st, 2021.

BEFORE/AFTER HOURS APPOINTMENT

Schedule an appointment before or after our working business hours for an additional fee of $75.

 

Appointment times are before 7am or after 5pm.

"VIP" APPOINTMENT

Salon is closed but need an appointment? Schedule an appointment on the days the salon is closed. This appointment is $150 per hour.

DEPOSITS

 

A non-refundable deposit is acquired for every scheduled appointment. Deposits received goes towards the total cost of the service(s) rendered.

A $100 non-refundable deposit is acquired for Traditional Sew-In. Deposits received goes towards the total cost of the service(s) rendered.

 

PAYMENTS

Prices are standard and are subject to change based off of length and density.

BALANCE CAN ONLY BE PAID IN CASH OR CREDIT TRANSACTION! If you wish to pay with a card, we can charge the card you have saved on file or charge a new card. A $5 charge will incur.

SALON POLICY

To ensure the personal comfort of each guest and to provide the best experience for all, we ask that you adhere to the following policies below. Failure to do so will result in your appointment being cancelled and loss of deposit.

  • You must arrive to your appointment with your hair free of any style(no braids, twists,etc.) and properly detangled. A comb must be able to comb through your hair with ease. Appointment will not be paused for you to take down a style or to detangle your hair. Failure to adhere by this policy will increase your price and may forfeit your appointment.

  • DO NOT bring guests or children who do not have services scheduled.

  • DO NOT take lengthy personal calls in our service area.

  • DO NOT bring food into our service area. There are complimentary snacks and water available to you during your appointment.

  • There are NO refunds.

SALON LATE POLICY

Appointments have a 10 minutes grace period.

We ask that you CALL (443-873-0581) to notify us of your late arrival.

 

If you are more than 10 minutes late, it will be the decision of the stylist that decides if you can be serviced.

 

If you cannot be serviced, your deposit will be forfeited and the "same day cancellation" policy will apply.

 

If we can service you, a $25 late fee will be charged. 

RESCHEDULING

You may reschedule your appointment up to 72 hours prior to your original scheduled appointment. Your deposit will be credited towards your rescheduled appointment. The rescheduled appointment has to be scheduled within 7 days from the original scheduled appointment. If there is no availability, deposit will be non-refundable and non-transferable.

To reschedule, please send an email to info@olaitinolayhairlounge.com.

CANCELLATION

Salon guests must give a 48 hours notice of cancellations via email.(info@olaitinolayhairlounge.com)

Cancellations made less than 48 hours prior to scheduled appointment will result in the loss of your deposit. 

Please be advised that cancellations made  24 hours or less prior to scheduled appointment will result in a 100% service charge. NO EXCEPTIONS!

NO CALL+ NO SHOW= NO FUTURE APPOINTMENTS! You will be charged 100% of the service scheduled for your inconsideration.

Click here to view our inclement weather policy.